Support

Frequently Asked Questions

Why can’t I find any of the reports that I added?
If you used a PIN when you recorded the details of an event, then you must use the same PIN to access those details. If you enter a different PIN you will be able to access iWitnessed, but you will not see any details you previously recorded. It’s important to remember your PIN. There is no way to retrieve a PIN or the information connected to it, if you have forgotten it.

How do I add photos to my report?
There are two ways to add photos to your report:
1) You can click on the camera icon to take a photo, or
2) You can click on the images icon to access photos that you have taken previously that are stored in your gallery. If you are concerned about the security of your photos, you should remember to delete them from your gallery after you have added them to your iWitnessed report.

How do I add screenshots to my report?

  • Android phones/tablets: You can take screenshots on phones running Android 4.0 or later. On most Android phones, simply hold down the Sleep/wake button and the volume-down button simultaneously until your screen flashes. Once you have taken the screenshot, you can add it to your iWitnessed report by clicking on the images icon to access your gallery. If you are concerned about the security of your report, you should remember to delete the screenshots from your gallery after you have added them to your iWitnessed report.
  • iPhones/iPads: Press and hold the Sleep/Wake button on the top or side of your device and then immediately press and release the Home button. Once you have taken the screenshot, you can add it to your iWitnessed report by clicking on the images icon to access your gallery. If you are concerned about the security of your report, you should remember to delete the screenshots from your gallery after you have added them to your iWitnessed report.

How do I add audio recordings to my report?
You can click on the microphone icon to start recording audio.

Can you send me a reminder about my PIN?

To protect your data, there is no way to retrieve a PIN or the information connected to it. It’s important to remember your PIN.

How do I delete a report?

  • Android phones/tablets: Go to “List Reports” and then hold down on the report that you would like to delete. The option should come up to delete the report.
  • iPhones/iPads: Go to “List Reports” and then swipe left on the report that would like to delete. The option should come up to delete the report.

Contacts:

If you have any further questions, please contact us: app.iwitnessed@sydney.edu.au